The customer's reality distortion field
Last week I got a call from a person at one of our customers. The person wanted to know if X was tehnically possible. I told the person that it was, and gave an approximation of how long it would take to do. The person told me that that was all she needed to know at the time and thanked me for my time.
All was well.
This morning I got a mail from another person who works for the customer. The mail said: "Here is the data for X. You had apparently agreed to do X with person Y. Thanks!"
Isn't it strange how people tend to hear what they want? Saying It can be done ends up as We will do it. I'm sure most people who have done any job which involves customer contact knows what I mean. I just wish there was a way to turn off the reality distortion field.
Update
I got bored with the boring blue look of the site. Hope you like the new look... You can always send me an angry flame if you feel outraged with the horrible change that I've made.